SHIPPING & RETURNS
SHIPPING POLICY
I aim to finish your handcrafted item within 7 days of purchase however as each item is handmade I may need longer to complete during busy periods. After completion if the item needs Hallmarking it will need to be sent away. This process may take a further 5-7 days. Once it is freshly Hallmarked I will pack it lovingly and send it via Royal Mail depending on delivery selected. Items will be shipped either by first or second class, there is also the option to select signed for delivery at checkout, this is the only way Royal Mail can insure your items. I will also keep you updated the whole process. So please bear in mind it could take up to 14 days to receive your item.
RETURN & EXCHANGE POLICY
As the creator of your handmade piece i would hope that you are delighted with your purchase from The Scarlet Ribbon, however if you are not satisfied with your order or have changed your mind about a piece, please contact me within 14 days of receiving your item. Once contacted we can arrange to send the item back to me in original packaging and perfect condition within 28 days of receipt. Please note the cost of returning the item is the customers responsibility and initial delivery will only be refunded in cases of fault or damage. Please also ensure returns are posted using Royal Mail Special Delivery. Any other method of delivery will be at your own risk and could result in being unable to process a refund.
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Unfortunately i am unable to offer refunds for earrings due to health reasons or personalised custom orders.
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All of my jewellery is made to order so
please consider this when ordering correct sizes. Always refer to size guides if you are unsure. Should you make an error with sizes please contact me immediately to discuss replacement or alterations within 14 days of receipt. Please be aware some alterations are easy and others may require a new piece to be made especially in cases of spinner rings and stone set items; and so will be charged accordingly. All alterations will incur a charge for my time and postage is covered by the customer.